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customer support with frequently asked questions.

  • 💰 Once I make the payment, what happens?

    We will write to you on WhatsApp to meet you and coordinate. We are not one of those companies that take 2 days to respond to you and give you dry answers. We rock 😎 Apart from professionalism and seriousness, there will always be good royo!

  • What services does La Caja Visual offer?

    Musical Promotion for YOUTUBE, SPOTIFY, INSTAGRAM. Marketing with Influencers, Dancers who make a TikTok with your song, YOUTUBERS who react to your video clip LIVE.

  • How long do La Caja Visual services last?

    1 month. If you prefer us to make the service faster/slower. Ask us.

  • Is it possible to receive an invoice?

    Yeah. As soon as you make the payment, you will receive an invoice to the email you provided. (If you need us to send the invoice to a different email, ask us)

  • Is there refund protection?

    Yeah. If the service has not fulfilled what was promised, a refund will be made. Subject to conditions, read our legal notice lacajavisual.com/juridico/aviso-legal

  • What forms of payment do you accept?

    Payment methods are different in each country. If you need help with payment, write to us by email or Instagram (@LaCajaVisual)

  • I want to invest large amounts

    If you are a Record Label / Artist and want to invest large amounts in marketing. Contact us, explain your idea and budget.

CUSTOMER SUPPORT.

  • What do I need to get started?

    You must visit lacajavisual.com/adsvisuals to see which service best suits you and follow the steps for hiring. Once you make your first commercial agreement with us, you will have access to WhatsApp and customer email, where you will communicate with an expert from La Caja Visual.

  • How can you help me?

    We currently have marketing and promotion services for all types of digital platforms. You can place your order from the website or by contacting us by email or Instagram. We will soon launch the online academy.

  • Is it possible to receive an invoice?

    When purchasing any service, you will receive an automatic email with your invoice. If you want to change the information you will simply need your email and the invoice number. If you need help you can always contact us at contacto@lacajavisual.net

  • What is your return policy?

    We are one of the few agencies that truly cares about the customer and in accordance with the return policies, La Caja Visual may grant refunds on some purchases. Read our returns policy

  • What forms of payment do you accept?

    La Caja Visual is a partner of the Stripe company. They will process the payment, they accept all types of cards and in some cases also PayPal, Google Pay and Apple Pay. You can see it when making your purchase. (You can also change the currency).

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